Livly Support During the COVID-19 Pandemic

Updated: Apr 16



We’re here to help multifamily properties most effectively use Livly as we all navigate the coronavirus pandemic. 

The last few weeks have been very hard for everyone. But we know that they have been particularly hard for apartment residents who are struggling to pay rent.

Nearly a third of U.S. apartment renters didn’t pay any of their April rent during the first week of the month, according to new data from the National Multifamily Housing Council. With millions filing for unemployment, Property Managers are facing unprecedented challenges to meet the needs of their residents. The National Apartment Association has recently provided a Payment Plan Agreement Form as a new resource for rental housing professionals to offer to residents who have been impacted by COVID-19 and who agree to pay rent and other payments at a later date. 


In response, our team at Livly just launched a new simple method for properties to offer the form to their residents. Now, Property Managers looking to facilitate rent relief to their residents can send the NAA’s Payment Plan Agreement directly from the Livly Hub. The new digital feature provides a quick way for apartments to coordinate an alternate payment schedule with residents who’ve been directly impacted by the COVID-19 crisis. 

To send the document to your residents, please follow the steps below from the Livly Hub.

  1. Log into your Livly Hub Application.

  2. Click Residents and search the applicable resident via the directory

  3. From the resident profile click the Email Form button.

  4. Customize the automatically generated email with the link to the form. 

  5. Send to residents. It’s that simple.

Once the email is delivered, the resident is instructed to complete the form and reply to the original email. 

We hope that this new feature launch can help simplify communications between Property Managers and their residents during these uncertain times. If you have any questions or need additional information, please visit our Help Center or contact us directly at support@livly.io.

As our communities face a crisis unlike anything we’ve ever seen before, you are doing essential work, and our team at Livly is always committed to supporting you. Please continue to check back on our blog for any new COVID-19 related updates and features.  We will continue to listen, evolve our product, and help in any way we can.

Take Care,


The Livly Team 

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