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Livly Customer Story: Cagan Management Group

Updated: Aug 29, 2022

For Cagan Management Group, scanning mail packages at their apartment community 330 S. Wells was taking way too much time. The team needed a tech- powered solution that made package scanning more efficient and cost effective.


Cagan Management Group took over management of 330 S. Wells, a 132-unit Chicago apartment building in 2019. Located in Chicago’s popular Loop neighborhood, 330 S. Wells boasts rooftop views, easy downtown access, a private resident gym, as well as a controlled building entry.


When 330 S. Wells opened for residents, Cagan did not have a package management system to manage the overwhelming number of packages delivered to its apartment residents each week. Cagan needed a digital system to streamline the task of delivering packages to residents safely and seamlessly.


Cagan turned to Livly’s digital Package Management Solution to help them tackle their packaging inefficiencies. The Livly Resident Mobile app offered real- time package delivery notifications for its residents, which significantly reduced package hold times and backroom clutter. Its lightweight mobile technology integrated seamlessly with their hardware solutions and didn’t require any offsite package handling or secondary delivery locations.


Creating Community Between Residents & Staff The property management team noticed that residents were using the Livly app for activities well beyond just picking up packages. Residents were communicating directly with each other through the Livly Community Feed. This growth of community at 330 S. Wells via the Livly app helped directly to increase resident satisfaction and engagement.

Safety During COVID-19: Digital Amenity Management When COVID-19 hit Chicago in March 2020, the 330 S. Wells property management team turned to Livly for a system to safely manage their community’s resident amenities. With Livly’s Amenity Management Tool, property managers could easily create and manage amenity bookings. Livly’s digital booking passes helped 330 S. Wells to reopen their amenities during COVID-19 and control how many residents could access each amenity at a time.

Read more by clicking below:

Cagan Management Case Study
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